Shipping & Delivery Policy

1. Courier Partners & Tracking

All physical orders (POS units, thermal receipt printers, barcode scanners, cash drawers, and paper rolls) are securely bubble-wrapped and dispatched via trusted courier networks: PromptX, Koombiyo, and Citypak.

As soon as your package leaves our Colombo 03 warehouse, a tracking number and SMS notification are dispatched to your mobile phone.

2. Delivery Rates by District

Shipping rates are calculated dynamically at checkout based on package weight and destination:

• Colombo 01–15 & Suburbs: Flat LKR 450 (Same-day dispatch for orders confirmed before 1:00 PM).
• Gampaha & Kalutara: Flat LKR 550 (12–24 hours).
• All Other Districts (Kandy, Galle, Jaffna, Kurunegala, etc.): Flat LKR 650–850 (24–48 hours).
• Free Shipping: Automatically applied on all orders of LKR 30,000 and above.

3. Cash on Delivery (COD)

Cash on Delivery is supported across all 25 districts for hardware orders up to LKR 75,000. Please have the exact payment amount ready upon rider arrival.

4. Warehouse Pickup

Need it immediately? You are welcome to collect your hardware directly from our Colombo branch:

5. District Coverage Directory