Refund & Return Policy

1. Software License Refunds

To claim your 14-day software refund, simply send a WhatsApp message to +94725933255 or an email to hello@mariapos.lk with your order number and invoice date. Refunds are processed back to your original payment method (bank account or card via PayHere) within 2–4 business days.

2. Hardware Return & Replacement (7 Days)

If any hardware component (thermal printer, barcode scanner, POS terminal, cash drawer) arrives with transit damage or factory malfunction:

• Notify us within 7 days of package delivery.
• Keep the original packaging, power adapters, USB cables, and test receipt rolls intact.
• We arrange courier pickup from your store or counter, and dispatch an immediate 1-to-1 brand new replacement unit at zero shipping charge to you.

3. Hardware 1-Year Warranty Coverage

Beyond the initial 7-day return period, all hardware is backed by our full 1-Year MariaPOS hardware replacement warranty. If a printer mechanism, cutter blade, or laser engine fails during normal counter operations, our Colombo 03 service lab will repair or swap the unit promptly.

4. Non-Refundable Items

• Consumed thermal paper rolls once unwrapped from protective plastic.
• Customized on-site cabling or third-party electrical modifications.
• Software licenses requested for refund beyond the 14-day guarantee window.

5. How to Initiate a Return

Contact our customer support team directly: