Question 1

Does MariaPOS work without internet connection?

Accepted Answer

Yes, 100%. Billing, barcode scanning, FIFO inventory deduction, and shift till controls run entirely on an encrypted local SQLite database directly on your PC. When internet connects, data syncs silently to the cloud panel without interrupting counter billing.

Question 2

Is there a monthly fee or automatic renewal?

Accepted Answer

No. Each MariaPOS license is a transparent single payment for 1, 2, or 3 years. It never renews automatically, and there are zero hidden monthly server maintenance or subscription charges.

Question 3

What happens when my license term ends?

Accepted Answer

MariaPOS alerts you well in advance before expiry. You can easily extend your term directly from this website via PayHere or Bank Transfer. Your license updates remotely without reinstalling software or losing a single transaction history record.

Question 4

Are SMS receipts included?

Accepted Answer

SMS e-bills draw from a prepaid SMS wallet tied to your license. Each paid plan includes starter credits (up to 500 SMS). You can top up anytime, and your cashier always sees the remaining credit balance directly on screen.

Question 5

What equipment works with MariaPOS?

Accepted Answer

Any standard ESC/POS 58mm or 80mm thermal receipt printer (USB/LAN/Bluetooth), all 1D/2D USB and wireless barcode scanners, RJ11 auto-kick cash drawers, and barcode sticker label printers. It runs on any Windows 10 or 11 PC, laptop, or touch terminal.

Question 6

What payment gateways and methods do you accept?

Accepted Answer

We support Visa, Mastercard, and mobile banking via PayHere (Sri Lanka's leading secure payment gateway), direct Bank Wire Transfer (Commercial Bank / Sampath Bank / BOC) with deposit slip upload, and Cash on Delivery (COD) for hardware items.

Question 7

How long does delivery take across Sri Lanka?

Accepted Answer

Orders for Colombo and Gampaha are dispatched same-day or within 24 hours. For all other districts (Kandy, Galle, Jaffna, Kurunegala, etc.), courier delivery takes 24 to 48 hours with door-to-door tracking and fragile-safe packaging.

Question 8

What warranty comes with the hardware?

Accepted Answer

All hardware items (Terminals, Receipt Printers, Scanners, Cash Drawers) come with a 1-Year Comprehensive Replacement Warranty backed by MariaPOS's technical service center at Colombo 03.

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